Cancellation / order changes
For current WhatsApp or phone orders, contact the Hesham sales team as early as possible with your product and order details. Cancellation, replacement and refund eligibility depends on the agreed commercial terms and order stage.
Before returning a product
Contact our team with the order reference, product details and issue description before sending any item back. Eligibility depends on the product, condition, reason and agreed commercial terms.
Technical issues
For technical concerns, provide photos, videos, wiring/application details or other relevant information so the issue can be evaluated efficiently.